Terms of Service for Ticket AI

1. Introduction

Welcome to Ticket AI, a free Jira app designed to enhance ticketing systems using generative AI technology. The app is provided by SOLVVision AG. These Terms of Service govern your use of Ticket AI.

2. Acceptance of Terms

By using Ticket AI, you agree to these Terms. If you do not agree to these Terms, please do not use the app.

3. User Requirements

Users must have an active account with either OpenAI orAlephAlpha to access AI functionalities provided by these platforms.

4. Functionality

Ticket AI suggests solutions, priorities, and categories for Jira tickets based on their title and description using generative AI technology. These functions are accessible via a user interface within the Jira platform.

5. User Responsibilities

a. Account Requirements: Users must have an active account with either OpenAI orAlephAlpha to access AI functionalities provided by these platforms.

b. Compliance with Data Privacy Regulations: Users are responsible for ensuring that their use of Ticket AI complies with relevant data privacy regulations. This includes understanding and adhering to the laws and regulations applicable to the data processed through the AI APIs.

6. Data Security and Privacy

The handling and protection of user data are governed by our Data Security and Privacy Statement, which should be read in conjunction with these Terms.

7. Intellectual Property Rights

The content and functionalities of Ticket AI are protected by intellectual property laws. Any unauthorized use is prohibited.

8. No Charge for Use

Ticket AI is provided free of charge. However, users are responsible for any costs associated with their accounts on OpenAI orAlephAlpha.

9. No Warranties

Ticket AI is provided „as is“ without any warranties of any kind, either express or implied.

10. Limitation of Liability

The app provider is not liable for any direct, indirect, incidental, or consequential damages resulting from the use of Ticket AI, including inaccuracies in AI-generated content.

11. Modifications to Terms

We reserve the right to modify these Terms at any time. Your continued use of the app after such changes constitutes your acceptance of the new Terms.

12. Governing Law

These Terms are governed by the laws of the Federal Republic of Germany. Disputes arising from or in connection with these Terms, including their validity, interpretation, performance, or breach, are subject to the exclusive jurisdiction of the competent courts in Frankfurt am Main, Germany.

13. Contact Information

For questions or concerns about these Terms, please contact us at apps@solvvision.de.