Data Security and Privacy Statement for Ticket AI
2. Data Processing
Ticket AI processes data as follows:
- Data Sent to APIs: When using Ticket AI, ticket information (title, description, and any custom prompts) and the respective API key is transmitted to the selected AI API (OpenAI or AlephAlpha).
- Secure Transmission: All requests to the APIs are made over secure HTTPS connections, ensuring data encryption during transmission.
Data entered on the app’s configuration page (such as API keys) are stored using Atlassian’s Storage API (see Storage API (atlassian.com)). API keys are stored as secrets and are only shared with the respective API provider for the sake of authentication. Other than that, no information from the configuration page is shared with SOLVVision or any third party.
3. Data Collection
Ticket AI does not collect or store any personal data from its users. The data which is processed and might contain personally identifiable information (ticket title, description, and custom prompts) is directly transmitted to the selected AI API and not retained by Ticket AI.
4. Use of Third-Party APIs
- OpenAI and AlephAlpha: Our app integrates with these third-party AI services. Users must have an account with either service to utilize the app’s functionalities.
- Data Responsibility: Users are responsible for any data they input into Ticket AI and should ensure it aligns with their own data protection policies and GDPR.
5. User Rights Under GDPR
Users have rights under GDPR, including access to their data, the right to rectification, erasure, and restriction of processing, among others. Since Ticket AI does not store user data, these requests should be directed to the respective AI API providers.
6. Data Transfer Outside the EU
Users should be aware that by using OpenAI or AlephAlpha, their data may be transferred outside the EU. We recommend reviewing the privacy policies of these providers for more information.
7. Changes to the Data Security and Privacy Statement
We reserve the right to modify this statement. Users will be informed of any significant changes.
8. Contact Information
For any questions regarding this Data Security and Privacy Statement, please contact us at firstname.lastname@example.org.